Known Issues in Blackboard

The following are known issues in Blackboard.  Please read for workarounds and details. 

 

 

ISSUES:

 

 


 

 

Issue: Grade Center Columns Display Extra Decimal Places

Impacts: All Faculty and Student users

Description:
The decimal places for percentages are displaying out to 4 places in the Grade Center. Documentation on the Grade Center indicates that while calculations are based on four decimal places, only two decimal places should be displayed.

 

Reason: This is a known issue in our current version of Blackboard 9.1, April 2014 Release.

 

Solution: There is no patch available for our current version. The target release: Learn 9.1 Q4 2016

 


 

 

Issue: SoftChalk content requires JavaScript enabled

Impacts: All Faculty

Description:
My activities were working fine in Chrome but recently I get a message "This content requires JavaScript enabled" where my activities should appear. What should I do?

 

Reason: The latest update to Chrome v49.0 made changes in how it accepted JavaScript. These changes have impacted how Chrome handles our activities, which use JavaScript.

On Thursday, March 17, 2016 SoftChalk released two fixes to address this issue - a Cloud update and an update to SoftChalk Create 9.02.09.

 

Solution: If you have a Cloud Subscription and are using hyperlinks or LTI links to your content, then the issue should be fixed for you. You do not need to take any action as lessons linking back to the Cloud should work fine in Chrome as well as other browsers.

 

If you used the File/Save to LMS feature to Blackboard or if you used the File/Package Lesson feature to package, then you would need to re-save and re-package your lessons with the latest Create update 9.02.09 if you want your students to view activities in the Chrome browser. (For the Firefox browser and other browsers, activities will still appear okay without saving in the latest Create update.)

 



 

Issue: Cannot view Youtube Mashup Videos in full Screen

Impacts: All Faculty and Student users

Description:
The Youtube mashup player displays a "full screen" button in the player. However, when clicking on the full-screen button it does not switch to full-screen mode for the video. Instead a popup saying "full screen mode is unavailable" is shown. When clicking on the 'Learn More' link of the error, users are directed to a Youtube Help page.


Example:

  1. Access a course
  2. Find video in the course
  3. Click the video to start playing it
  4. Click the "full screen" square icon in the bottom-right corner of the player

Reason: This is a known issue in our current version of Blackboard 9.1, April 2014 Release.

Workaround:

Users can click the "share" arrow in the upper-right corner of the player, click on the Youtube link to open the page in YouTube in a separate window, then click on the full screen button there.

 

Solution: There is no patch available for our current version. The target release: Future Reference

 


 

 

Issue: Empty Files Submitted to Assignments and Content Collection for Microsoft Windows 10 Edge Users

Impacts: All Faculty users attempting to upload course content and all Student users attaching files for Assignment submissions.

Description:
Files selected for Assignment submissions and Course Content become replaced with an empty file if a user of Microsoft Windows 10 and Edge browser has opened and closed the file after selection and before submission.


Example:

  1. On Windows 10 using the Edge browser access Blackboard Learn.
  2. Navigate into a Course Content Area containing an Assignment.
  3. Open the Assignment and proceed to make a new submission.
  4. Enter a value in the Name field.
  5. Click Browse My Computer > locate and select a Microsoft Word or Excel file containing data.
  6. Before submission use Windows Explorer to open the file > close the file.
  7. Click Submit
  8. Open the submitted file.

Reason: This is a known issue in our current version of Blackboard 9.1, April 2014 Release.

Workaround #1:

  • Do not open the source file after selecting it for upload into Blackboard Learn.  Users should be advised to open files for inspection before uploading/attaching the files to the assignment link in Blackboard Learn.

Workaround #2:

  • Do not use the Edge browser. Use a different browser such as Chrome or Firefox.

Best Practice Info: Blackboard recommends that customers communicate this known issue and workaround suggestions to those end users operating with Microsoft Windows 10 Edge browsers.

 

Solution: There is no patch available for our current version. The target release: Future Reference

 



 

Issue: Cannot Enter Grade for Assignments Without an Attempt and with Previous Grade Cleared

Impacts: All Faculty users

Description:
After clearing the override or exemption when an Assignment without an attempt is given an override grade, or has the grade exempted for a User, grades cannot be entered via the Full Grade Center grid. Clicking on the cell will simply highlight it, instead of bringing up the area to enter a grade.

Example:

  1. Enter a course
  2. Click the control panel
  3. Click Grade Center > Full Grade Center
  4. Click on the cell corresponding to the student and Assignment
  5. Enter any grade
  6. Click on the cell again and delete the grade, click OK on the dialog box asking to clear the override grade
  7. Click on the cell again to enter a new grade
  8. After clicking on the cell, there is no area to enter a grade. The cell is simply highlighted.

Reason: This is a known bug in our current version of Blackboard 9.1, April 2014 Release.

Workaround:

  1. Navigate to the grade center.
  2. Find the score field in question.
  3. Click on the chevron next to the score field and click on View Grade Details
  4. Navigate to and click on the Manual Override tab.
  5. Manually enter the new grade and submit.

Solution: There is no patch available for our current version. The target release for a fix is Blackboard Learn October 2014.

 



 

 

Letter Grades in the Grading Schema Display Differently in the Grade Center than in My Grade


Article Summary: Whenever a student’s grade falls on the bound between two different letters in a grading schema, the letter that displays in the Grade Center is the higher grade and the grade that displays in My Grades to the student is the lower grade. For example, using the default grading schema with Blackboard, a 90% is the lower bound for an A-. If a column is using the default schema and a student has a grade of 90.00% in that column, the instructor will see a grade of A- in the Grade Center while the student will see B+ in My Grades.

Solution: There is no patch available for our current version. The target release for a fix is 'future release'.

 


 

 

Issue:  Videos, images and other media do not display within the Blackboard page

Impacts: All Blackboard users

Description:
Video and other unsecure content do not display within Blackboard or opens as a blank page.

Example:
Students and faculty open a Blackboard page that should display a video, an image or other unsecure media and the item does not display on the page. 

Reason:
The Firefox and Chrome web browsers have changed the way they handle unsecure content on secure websites.  Since Blackboard is a secure website, these browsers no longer allow unsecure content such as videos, images and other media pulled from an unsecure website without the user’s knowledge.

Workaround:
  The security settings on Firefox and Chrome must be adjusted to allow “mixed content” to display within the web browser.
Solution: Follow the instructions below based on the web browser you are using:
Display mixed content in Firefox
Display mixed content in Chrome

 


 

 

Issue: When replying to multiple threads within a discussion forum, the textbox is prepopulated with the previous reply.

Impacts: All Blackboard users using Firefox

Description:
When attempting to reply or to quote a discussion board thread using Firefox the Visual Text Box Editor will incorrectly display the text submitted in the previous thread reply.

Example:
In the discussion board, after submitting a reply to Student A, you click reply to Student B.  The textbox for the Student B reply contains the text you submitted for Student A.   

Reason:
This is a known issue in the current version of Blackboard. 

Workaround:
Delete text before typing new reply. 


Solution
: Blackboard has targeted Release SP16 for resolution of this issue.

 


 

 

Issue: Inline Grading for Assignments times out after 30 minutes.

Impacts: Faculty using inline grading and taking up to 30 minutes per student before saving the grade.


Description:
When grading a student assignment in the grade center inline grading option, if you take close to 30 minutes to grade one student's paper without saving, you may get kicked back to the full grade center with an error message saying “The requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance.” Your work will be saved and you can go back in and continue grading the student's assignment.


Reason:
Blackboard says this is working as intended and does so because as you are grading – until you actually save it, all of your changes are taking up memory. The time out feature takes effect after 30 minutes so performance is not negatively affected. 


Workaround:
For assignments taking an extended time to grade, save the graded information and then continue.

 


 

 

Issue: Grade Center Secondary Display Cannot be Set Back to None on Calculated Columns

Impacts: Faculty using the Secondary Display in Calculated Columns.


Description:
After upgrading Grading Building Block to Version 9.10.1164276 for October 2014, if a calculated column's secondary display is set to anything other than 'None', the column can then not be changed back to 'None'.


Reason:
This is a known issue in the current version of Blackboard. 


Workaround:
Create another Calculated Column and don't change the Secondary Display.