Course Code: 1370
Department: Other
Course Type: Information Technology
Course Format: Online
Credits: 3
Course Description
Students will learn the basic help desk concepts, procedures and tools with emphasis on the team-oriented technical support environment. Students explore the features of software used in a support environment to collect knowledge, schedule and track repairs, such as call logging and reporting. The proper use of telephone-based technology also is presented.
- Course Details
-
Prerequisites
INT-1010 with grade of C or higher.
-
Program Requirement
Technical Support Specialist Certificate,Computer Service Technology Certificate