The Office of eLearning Services provides learning and training support for students, faculty, and staff through Canvas and other instructional technologies.

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Device Requirements

Computer specifications 

For best performance, use a computer that's five years old or newer with at least 1GB of RAM and supports the most recent browser versions.

Operating system 

Your operating system should support the latest compatible web browsers and be kept up to date with recommended security updates.

Supported browsers 

Instructure supports the current and previous major releases of these browsers:

  • Chrome 111 and 112
  • Firefox 111 and 112*
  • Edge 110 and 111
  • Safari 15 and 16 (macOS only)
  • Respondus Lockdown Browser (supporting the latest system requirements)

*Extended releases of Firefox aren't supported.

Internet speed

Minimum recommended speed: 512 kbps.

Mobile devices 

Instructure products are optimized for desktops but can be accessed on mobile devices through apps or browsers.

Mobile apps

For the best experience, download the Canvas and Mastery Connect mobile apps.

  • iOS: Requires iOS 15.0 or later
  • Android: Requires Android 8.0 or later

Canvas offers limited support for native mobile browsers on tablets. For additional details, please refer to the limited-support mobile browser guidelines. 

Mastery Connect mobile apps require Android 6.0 or later and iOS 13.0 or later. For additional details, please refer to the Mastery Connect Requirements.

Mobile browsers

Visit the App Store or Google Play Store to download alternative mobile browsers.

  • iOS: Safari (default browser with limited Canvas support), Chrome
  • Android: Chrome (default browser with limited Canvas support), Internet, Firefox

* Android default browser varies per mobile device. 

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Technology Acquisition

PGCC recognizes the importance of technology in supporting student success and strives to make it accessible and affordable for all. The College offers technology discounts and downloadable software for students and employees, including:

  • Microsoft products
  • Adobe Creative Cloud
  • Discounted software and computer purchases

Learn more about Technology Discounts and Downloads ›

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Services We Provide

eLearning services provide support for:

  • SSO and Owl Mail password resets
  • Canvas and ed2Go login
  • Canvas training and support
  • Instructional technology support and troubleshooting:
    • Zoom
    • Panopto
    • Respondus Lockdown Browser
    • CopyLeaks
    • VoiceThread
    • Ally
    • Course Evaluation Survey Support
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How to Get Help

eLearning Services has partnered with Canvas 24/7 Support to provide support through various channels, such as online chat, phone, email, a dedicated support portal, or walk-ins.

eLearning Services partners with Canvas 24/7 Support to provide assistance through chat, phone, email, support portal, or walk-ins.

For issues unrelated to Canvas

Go to ask.pgcc.edu, select the service category, and submit a ticket.

For Canvas login issues

Submit a Canvas Technical Support ticket via askPGCC.

For all other Canvas issues

  1. While logged into Canvas, click the Help icon (question mark) in the lower left corner.
  2. Browse help articles or scroll down to access email, call, and chat options.

Use email support for these issue types:

  • Course access
  • Rights and privileges 
  • Blank course sites
  • Cross-listed courses
  • Course restorations
  • Course/file quota issues
  • Third-party tools (Pearson, Cengage, Library Resources, Respondus, Zoom, etc.)
  • Incomplete grades

Still Need Help?

Visit our Contact Us page for additional support options.

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Information about third-party products is provided for reference only. The College makes no representations regarding the accuracy or reliability of third-party products and services.

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