Review the items below for technical requirements and recommendations for online courses. If you still need help, please visit the Contact Us page.
- Choose question
- A Pentium-class or Mac computer with at least 1 GB RAM
- Broadband (DSL, Cable, FIOS) is highly recommended
- An Internet Service Provider (ISP)
- Your PGCC student email address
- The recommended browser is Firefox.
- Word processing software (Microsoft Word is the College standard)
- Multimedia is required in some courses
- Click here for supported browser information.
- Click here for a quick browser check.
Blackboard app for Students
The Blackboard app is designed especially for students to view content and participate in courses. The app is available on iOS and Android mobile devices. Click here for more details.
Blackboard Collaborate Ultra
Blackboard Collaborate (Bb) is a comprehensive online learning and collaboration tool designed specifically for education. It is already part of your Blackboard courses. With Blackboard Collaborate, you can create virtual classrooms, offices, and meeting spaces that open more possibilities for effective learning experiences and interactions for online, blended, and mobile learning.
Blackboard Supported Browsers
Blackboard is a secure website. Unsecure content such as videos, images, and other media pulled from an unsecure website will not be displayed when using Firefox or Chrome without the user 'allowing' it to be displayed.
BROWSER RECOMMENDATION: It is recommended that either Firefox or Chrome is used with Blackboard. There may be times where something does not work in one browser, but may work in the other. Because of this inconsistency, eLearning does not recommend one of these browsers over the other.
Note: Internet Explorer and Microsoft Edge have inconsistent issues with Blackboard and are not recommended browsers. We strongly advise against using these browsers unless you cannot get something to work in either Firefox or Chrome.
Login to Blackboard
To login to your Blackboard course, please follow these steps:
- Go to the Prince George's Community College (PGCC) Blackboard website, https://pgcconline.blackboard.com. Note: There is no "www" in the Blackboard address.
- All PGCC students must login to Blackboard using their Owl Link username and password.
- Type your Owl Link username and password into the Blackboard login box. If your login is successful, you will see the PGCC Blackboard homepage. In the module labeled "My Courses", you will see the course(s) in which you are enrolled. Click on the course name to access your Blackboard course.
- Howard Community College (HCC) students will receive an email with login instructions. Your instructor will also be able to give you login information. Please check your HCC student email account.
The student email address in Blackboard is the Owl Mail for students email address (YourOwlLinkUsername@students.pgcc.edu). All email sent from within Blackboard will be delivered to your Owl Mail for students email address.
Trouble logging in?
Before calling for help, consider the following:
- Are you using your Owl Link username and password? You must use your Owl Link Username and password to login to Blackboard.
- Can you login to Owl Link? If you can’t log in to Owl Link, contact the Technology Service Desk at ServiceDesk@pgcc.edu or 301-546-0637.
Can you login to Owl Link but not Blackboard?
- Did you register today? It can take up to eight hours from the time you register for you to be able to login to Blackboard.
- When does your class begin? Students can access their courses four days (fall/summer) or five days (spring) prior to the start date. Click Here to view the online course schedule and check the start date of your course.
- Are you registered for a credit course? Most noncredit courses use a different system. Click here for the noncredit information.
- Have you received an “FX” grade for non-participation? Check your grades in Owl Link. If you have received an FX grade, contact your instructor.
If none of these applies to your situation, contact eLearning Services.
Students can take ed2go courses from either a Mac or PC. If a course is not Mac (iOS) compatible, it will be stated on the course's Requirements tab under the course details.
- Plugin Requirements
Clear My Cache
If your browser is slow or having problems loading pages, you may need to clear the cache for it to function more efficiently.
Tech Tips For Students
Successfully complete online assessments.
Assessments are usually configured to allow each student one attempt. When a link is clicked to take an assessment the next screen will prompt "Click Ok to begin ... Click Cancel to return." If you are not ready to take the assessment then click on Cancel. If you click on Ok, the assessment will begin and must be completed in this session. You will not be able to stop or ancel at this point.
Do your work offline and save often.
Internet service can be disrupted without warning. Do your work offline when possible and save your files to your computer or a flash drive frequently to avoid frustration, lost time, and missing deadlines.
Double check submitted assignments.
Once you have completed, saved, and submitted an assignment, check that it has been noted as received in Blackboard. Internet service, closing your computer quickly, etc. can interrupt the file being sent and received. Instructors cannot grade work they've never received. How to be successful in an online course.
How to be successful in an online course.
Have questions on how much time or work is required for an online course? Click here to find what you should expect to be successful in an online course.