Welcome to the eLearning Services Tech Support page. Many of your technical questions can be answered by clicking through the options below.

Blackboard Supported Browsers

The Firefox and Chrome web browsers have changed the way they handle unsecure content on secure websites. Since Blackboard is a secure website, unsecure content such as videos, images and other media pulled from an unsecure website will not be displayed in Firefox or Chrome without the user acknowledging there is unsecure content and 'allowing' it to be displayed. 

BROWSER RECOMMENDATION: It is recommended that either Firefox or Chrome is used with Blackboard. If you have the option to download the Add-On in Firefox (Option 1 below), this would be the recommended option. Keeping in mind the new security features in Firefox and Chrome, there may be instances where something does not work in one browser, but may work in the other. Because of this inconsistency, eLearning does not recommend one of these browsers over the other if the Add-On is not an option. Read below for information to help guide you through the new security features in Firefox and Chrome.

Note: Internet Explorer and Microsoft Edge have inconsistent issues with Blackboard and are not recommended browsers. We strongly advise not to use Internet Explorer or Microsoft Edge unless you come across the rare instance that something is not working in either Firefox or Chrome.

DOWNLOADS:

Click here to download Chrome

Click here to download Firefox

Clear My Cache

This helpful resource will show you how to clear your cache. 

How to clear cache and cookies.

Requirements - Hardware and Software

Blackboard

  • A Pentium-class or Mac computer with at least 1 GB RAM
  • Broadband (DSL, Cable, FIOS) is highly recommended
  • An Internet Service Provider (ISP)
  • Your PGCC student email address
  • The recommended browser is Firefox.
  • Word Processing software (Microsoft Word is the college standard)
  • Multimedia is required in some courses
  • Click here for supported browser information.
  • Click here for a quick browser check.

Blackboard app for Students

The Blackboard app is designed especially for students to view content and participate in courses. The app is available on iOS, Android, and Windows mobile devices. Click here for more details.

ed2go

Most ed2go courses are Macintosh compatible. If a course is not Macintosh compatible, this information will be stated on the course's Requirements tab when you view the course details.

Students can take this program from either a Mac or PC. Most ed2go courses are Macintosh compatible. If a course is not Macintosh compatible, this information will be stated on the course's Requirements tab when you view the course details. It's compatible with Windows XP and later operating systems, including Windows 8.

  • Internet access
  • e-Mail
  • Any web browser like Mozilla Firefox or Google Chrome
  • Adobe Flash and Adobe Reader (two free and simple downloads you can obtain by visiting http://www.adobe.com/downloads and click "Adobe Flash Player" and "Adobe Acrobat Reader" under 'Downloads' at bottom of screen to download these free plug-ins.

Blackboard Collaborate Ultra

Blackboard Collaborate is a comprehensive online learning and collaboration tool designed specifically for education. It is already part of your Blackboard courses. With Blackboard Collaborate, you can create virtual classrooms, offices, and meeting spaces that open more possibilities for effective learning experiences and interactions for online, blended, and mobile learning.

eLearning Services is able to provide limited technical support related to system configuration for Bb Collaborate, but you can contact Bb Collaborate Technical Support via the following:

  • Click here for Technical Support and navigate through the Collaborate link on the right-hand side of the page to access Support.  
  • Live agent 24x7x365 Toll-Free Number  1.877.382.2293

 

Requirements - Plugins

Browser Plugins and Downloads

Adobe Reader 

File types: .pdf
You will need this application to read Portable Document Format (PDF) files created by Adobe Acrobat.

Microsoft Office Download Center

Add-ins and Services Pack downloads for Microsoft Office Products

Tech Tips For Students

Tips for Successfully Completing Online Assessments

Assessments are usually configured to allow each student one attempt. When a link is clicked to take an assessment the next screen will prompt "Click Ok to begin ... Click Cancel to return." If you are not ready to take the assessment then click on Cancel. If you click on Ok then you are committed. There is no going back. The assessment must be completed. 

Do your work "offline" on your word processor.

This is the Internet equivalent of "The dog ate my homework." Instructors have little patience with hearing that you lost your work just as you were going to send it. Internet users know that service will often be disrupted with no warning. If you work offline and save your files to your computer or a flashdrive, you don't have to worry about being disconnected before you finish and submit your work.

ALWAYS save your files before you send them to your instructor.

Again, the electronic world is uncertain. Always save a copy of your files on your computer or a flashdrive in case something gets lost in cyberspace. It's your responsibility to complete and turn in assignments; instructors cannot assign a grade based on work they've never seen.

How to be successful in an online course.

Have questions on how much time or work is required for an online course? Click here to find what you should expect to be successful in an online course.

 

Trouble logging into Blackboard?

Login to Blackboard

Blackboard is a Web-based program that serves as the college's online classroom. You will use Blackboard to communicate with your instructor, to see your course materials, to submit assignments and to discuss the course with your classmates.

To login to your Blackboard course, please follow these steps:

  • Go to the Prince George's Community College Blackboard Web site which is located at https://pgcconline.blackboard.comNOTE: There is no "www" in the Blackboard address.
  • ALL PGCC STUDENTS must login to Blackboard using their Owl Link username and password.
  • Type your Owl Link username and password into the Blackboard login box.  If your login is successful, you will see the PGCC Blackboard Homepage. In module labeled "My Courses", you will see the course(s) in which you are enrolled.  Click on the course name to access your Blackboard course.
  • HOWARD COMMUNITY COLLEGE STUDENTS will receive an email with login instructions. Your instructor will also be able to give you login information. Please check your HCC student email account.

Blackboard Email

The student email address in Blackboard is the Owl Mail for Students email address (YourOwlLinkUsername@students.pgcc.edu). ALL email sent from within Blackboard will be delivered to your Owl Mail for Students email address.   

Trouble Logging In?

Before calling for help, consider the following:

  • Are you using your Owl Link username and password?  You must use your Owl Link Username and password to login to Blackboard. 
  • Can you login to Owl Link?  If you can’t log in to Owl Link, contact the Technology Service Desk: ServiceDesk@pgcc.edu or 301-546-0637

Can you login to Owl Link but not Blackboard?

  • Did you register today? It can take up to 8 hours from the time you register for you to be able to login to Blackboard.
  • When does your class begin? Students can access their courses 4 days (fall/summer) or 5 days (spring) prior to the start date. Click Here to view the online course schedule and check the start date of your course.
  • Are you registered for a credit course? Most non-credit courses use a different system. Click Here for the noncredit information.
  • Have you received an “FX” grade for non-participation?  Check your grades in Owl Link. If you have received an FX grade, contact your instructor.

If none of these applies to your situation: Contact eLearning Services

Workaround 1 - Firefox

There are two workarounds for Firefox: You can install an Add-On, which is the recommended option (Option 1) or click on the shield icon (Option 2) on the web page to disable blocking.

Option 1*:

1. Install an add-on that enables you to quickly turn on/off the mixed content blocking feature. It is recommended that you turn the feature on when entering Blackboard and turn it back off when you log out of Blackboard. The "A" should be red when in Blackboard and green when you log out of Blackboard. See "Workaround 1" below for instructions.

Workaround 1: Install an add-on 

1.  Click the following link to install the add-on: 

https://addons.mozilla.org/en-us/firefox/addon/toggle-mixed-active-content/

You will be presented with a Mozilla website that should look like this:

Firefox Addon

2.  Click the + Add to Firefox button to install the add-on to Firefox.

3.  You may be presented with a pop-up security message.  It is OK to click ALLOW.  This will begin the install process.

Firefox Prevented

4.  The Add-on will download.

download

5.  You will be asked if you want to install the add-on.  Click INSTALL NOW.

firefox

6.  You should receive a pop-up window that explains the add-on has been installed successfully.  You can close this pop-up.

Toggle

7.  The toggle switch is now embedded in the lower right corner of the Firefox Browser frame.  The switch is the letter A.  If it is GREEN, your browser is set to block mixed content.  This may prevent you from accessing some content in Blackboard.  Click the letter A in the lower right corner to toggle the setting from green to red (on to off).

toggle switch

8.  If the switch is RED, your browser is set to allow mixed content.  This will allow you to access the content in Blackboard.  If you want to turn the setting back ON, click the letter A in the lower right corner to toggle the setting from red to green (off to on).

red

9.  You may need to reload the Blackboard page once you click the switch to turn the mixed content warning to OFF (red).  Click the link that previously showed a blank page, and the content should now appear.

10. If you do not see the A at the bottom of your screen, do the following:
• View > Toolbars > Add-on Bar

• This will display the footer bar in the bottom right corner of the browser window

• In the footer bar, click the green “A” to make it red to display mixed content

Workaround 2 - Firefox

There are two workarounds for Firefox: You can install an Add-On, which is the recommended option (Option 1) or click on the shield icon (Option 2) on the web page to disable blocking.

Option 1:

1. Install an add-on that enables you to quickly turn on/off the mixed content blocking feature. It is recommended that you turn the feature on when entering Blackboard and turn it back off when you log out of Blackboard. The "A" should be red when in Blackboard and green when you log out of Blackboard. See "Workaround 1" below for instructions.

Option 2:

2. Look for and click on the "shield" icon to disable blocking. This option will refresh the page after clicking the shield so Option 1 is recommended when taking an assessment.

Workaround 2: "Shield" Icon

Click here to view video

1. While content is being blocked, look at the left end of the address bar at the top of your screen.  You should see a shield icon: 

Ff shield

2.   If you see this icon, click on it. A message box will open like the one below. At the bottom right corner, click on the drop-down menu where it says “Keep Blocking”.

Blocked Content
3. Select “Disable Protection on this Page”. In most cases, the content should then be displayed. If not, continue to next step. 

Disable Protection

4.  If you get the following message, click “Leave Page”.  

Leave page

5.   After you select Leave Page, there will be a red icon where the shield was in the upper left corner of the URL address.  Click on this icon, then click on Activate. 

Activate Plug In

*Source: Oberlin Center for Technologically Enhanced Teaching

Workarounds - Chrome

Workaround:  A security "Shield" is displayed in the right corner of the address bar when content is blocked from being displayed. Click on the shield to unblock the content. See below for instructions. You will have to repeat this every time unsecure content is displayed.


If content is being blocked while you are in Chrome, a security 'shield' will be displayed. Look at the right end of the address bar at the top of your screen.  You should see a shield icon (see below): 
chromeShield

 

1.   Click on the shield icon.


2.   A message box will open, stating, “This page includes script from unauthenticated sources.”. Click on “Load unsafe script.”
Load Unsafe Content


3.  You may get a screen that asks if you want to "Leave This Page".  If you get this screen, select "LeaveThis Page".
Leave Page

Confused? Need help? Questions?

First, ask your classmates! Most instructors provide a discussion board dedicated specifically to questions about the technology and the class. Use the discussion board to ask your fellow students how to solve a technical problem...chances are, there are some "computer wizards" in your class who can find a solution to your problem. Then, ask your instructor, check our FAQs, or Contact Us